Privacy Policy

Privacy Policy

Last updated: 26 August 2026

Welcome to Get Everyone Moving (GEM). This policy explains how we collect, use and protect your personal data when you use our website, app and coaching services.

1. Who we are

Get Everyone Moving (GEM) is a trading name of Isle Health Limited, a company registered in Guernsey, Channel Islands. We are the data controller for the personal data described in this policy.

We comply with the Data Protection (Bailiwick of Guernsey) Law, 2017 and are registered with the Guernsey Office of the Data Protection Authority (ODPA) where required.

2. What data we collect

Depending on how you use GEM, we may collect:

• Contact details, such as your name, email address and phone number

• Account information, such as your username and password

• Health and activity data you choose to share with us, for example fitness goals, activity levels and coaching progress

• Special category data, meaning data about your health, such as medical conditions, injuries or physical limitations you tell us about as part of your coaching

• Payment and billing information, processed on our behalf by Stripe, SumUp and PayPal

• Technical data, such as IP address, device type and browser, collected automatically when you use our website or app

• Communications between you and our coaches or support team

3. How we use your data

We use your data to:

• Provide and personalise our coaching service, including through AI-assisted tools

• Communicate with you about your account, coaching progress and support queries

• Process payments through Stripe, SumUp and PayPal

• Improve and develop our services

• Meet our legal and regulatory obligations

• Send you marketing communications, where you have agreed to receive them

4. Our use of AI

GEM uses artificial intelligence to help deliver parts of our coaching service, such as generating personalised recommendations and insights based on the information you provide. AI outputs support, rather than replace, human judgement, and any health-related suggestions should not be treated as medical advice.

5. Special category data

Some of the information you share with us, such as details about your health, is "special category data" under Guernsey data protection law. We only collect and use this data with your explicit consent, and only for the purpose of providing your coaching service. You can withdraw this consent at any time by contacting us, though this may affect our ability to provide certain parts of the service.

6. Where your data is stored

We use a third-party coaching platform to deliver our service, which stores data in the United States. Our payment providers, Stripe and PayPal, may also store or process data outside Guernsey and the UK. This means your data may be transferred and stored outside Guernsey and the UK.

Where we transfer personal data internationally, we take reasonable steps to ensure it is protected to a standard consistent with Guernsey data protection law, including relying on appropriate contractual safeguards with our providers.

We are working towards moving to a UK-based data storage solution as our business grows, and we will update this policy when that change takes place.

7. Sharing your data

We may share your data with:

• Our coaching platform and other trusted service providers who help us run GEM

• Stripe, SumUp and PayPal, to process your payments

• Professional advisers, regulators or authorities where required by law

• A buyer or successor, if we sell or transfer part or all of our business

We do not sell your personal data to third parties. Each of these providers has its own privacy policy governing how it handles your data.

8. How long we keep your data

We keep your personal data for as long as necessary to provide our services and to meet our legal, accounting or reporting requirements. When it's no longer needed, we delete or anonymise it securely.

9. Your rights

Under Guernsey data protection law, you have the right to:

• Be informed about how your data is used

• Access the personal data we hold about you

• Ask us to correct inaccurate data

• Ask us to delete your data, in certain circumstances

• Object to or restrict certain processing

• Request your data in a portable format

• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us using the details in Section 12.

10. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Limitation of liability

While we take reasonable care in handling your data, GEM and Isle Health Limited accept no liability for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to failures of third-party platforms (including our coaching platform and payment providers), unauthorised access despite reasonable safeguards, or acts of any party outside our direct control. Nothing in this policy excludes any liability that cannot be excluded under Guernsey law.

12. Contact us

If you have any questions about this policy or how we handle your data, please contact us at:

Isle Health Limited, trading as Get Everyone Moving (GEM) [Registered address] [Contact email]

You also have the right to lodge a complaint with the Guernsey Office of the Data Protection Authority (ODPA) at odpa.gg.

13. Changes to this policy

We may update this policy from time to time. We'll post any changes on this page and update the "last updated" date above.